I cannot log in to canvas. (2024)

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'; hoverCardInner.innerHTML = loadingHTML.repeat(4); hoverCardContainer.classList.add('profile-hover-card-show'); // Extract information from the image element const titleField = avatar.getAttribute('title'); const userInfoUrl = `https://${mainURL}/api/2.0/search?q=SELECT first_name, last_name, login, view_href, rank, topics, solutions_authored, id, email FROM users WHERE login = '${titleField}'`; const userPostsUrl = `https://${mainURL}/api/2.0/search?q=SELECT count(*) FROM messages WHERE author.login = '${titleField}'`; const userSolutionsUrl = `https://${mainURL}/api/2.0/search?q=SELECT count(*) FROM messages WHERE author.login = '${titleField}' AND is_solution = true`; const userBadgesUrl = `https://${mainURL}/api/2.0/search?q=SELECT user_badges from users where login = '${titleField}'`; // Fetch user information async function createProfileData() { const userInfo = await fetch(userInfoUrl); const userPosts = await fetch(userPostsUrl); const userSolutions = await fetch(userSolutionsUrl); const userBadges = await fetch(userBadgesUrl); const userInfoData = await userInfo.json(); const userPostsData = await userPosts.json(); const userSolutionsData = await userSolutions.json(); const userBadgesData = await userBadges.json(); const userBadgesArray = userBadgesData.data.items[0].user_badges.items; const earnedBadgesArray = userBadgesArray.filter(badge => badge.earned_date); earnedBadgesArray.sort((a, b) => new Date(b.earned_date) - new Date(a.earned_date)); const userRankName = userInfoData.data.items[0].rank.name; const userID = userInfoData.data.items[0].id; // const userKudosUrl = `https://${mainURL}/restapi/vc/users/id/${userID}/metrics/name/net_kudos_events_received?restapi.response_format=json`; const userKudos = await fetch(userKudosUrl); const userKudosData = await userKudos.json(); let fullName = userInfoData.data.items[0].login; if (userInfoData.data.items[0].first_name !== undefined && userInfoData.data.items[0].last_name !== undefined) { let firstName = userInfoData.data.items[0].first_name; let lastName = userInfoData.data.items[0].last_name; fullName = firstName + " " + lastName; } else { fullName = userInfoData.data.items[0].login; } let userRankIcon = ""; if (userInfoData.data.items[0].rank.icon_left !== undefined) { userRankIcon = userInfoData.data.items[0].rank.icon_left; } else { userRankIcon = ""; } let userEmail = ""; // <#if user_has_role> if (userInfoData.data.items[0].email !== undefined) { userEmail = userInfoData.data.items[0].email; } else { userEmail = ""; } // <#else> userEmail = ""; // #if> const userViewHref = userInfoData.data.items[0].view_href; const userPostsCount = userPostsData.data.count; const userSolutionsCount = userSolutionsData.data.count; const userKudosCount = userKudosData.response.value.$; const userBadgesCount = earnedBadgesArray.length; let badgesHTML = ""; if (earnedBadgesArray.length === 0) { badgesHTML = `

This user hasn't earned any badges yet.

`; } else { for (let i = 0; i < earnedBadgesArray.length; i++) { const badgeName = earnedBadgesArray[i].badge.title; const badgeIcon = earnedBadgesArray[i].badge.icon_url; const badgeHTML = `

I cannot log in to canvas. (12)

`; badgesHTML += badgeHTML; if (i >= 4) { break; } }; } const hoverCardHTML = `

${fullName}

I cannot log in to canvas. (13)${userRankName}

${userEmail}

${badgesHTML}

${userPostsCount} posts ${userKudosCount} likes ${userSolutionsCount} solutions

`; // // Display the hover card return hoverCardHTML; } if (hoverCardInner.innerHTML.includes('loading-box')) { createProfileData().then((hoverCardHTML) => { hoverCardInner.innerHTML = hoverCardHTML; }); } } }); //Hide the hover card on mouseout avatar.addEventListener('mouseout', () => { const hoverCardContainer = avatar.nextElementSibling; hoverCardContainer.classList.remove('profile-hover-card-show'); }); hoverCardInner.addEventListener('mouseout', () => { const hoverCardContainer = avatar.nextElementSibling; hoverCardContainer.classList.remove('profile-hover-card-show'); }); hoverCardInner.addEventListener('mouseover', () => { const hoverCardContainer = avatar.nextElementSibling; hoverCardContainer.classList.add('profile-hover-card-show'); }); }); });

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`; const toolTip = document.createElement('div'); toolTip.classList.add('like-button-tooltip'); toolTip.innerHTML = toolTipCode; likeButton.appendChild(toolTip); } document.addEventListener('DOMContentLoaded', function () { const likeButton = document.querySelector('.lia-button-image-kudos'); const likeButtonLink = document.querySelector('.kudos-link'); let likeDismissCookie = localStorage.getItem("inst_comm_like_dismiss"); if (!likeDismissCookie) { localStorage.setItem("inst_comm_like_dismiss", "-1"); loginDate = -1; } if (likeDismissCookie !== "-1") { // toolTip.style.display = 'none'; const storedTime = new Date(parseInt(loginDate)); const currentTime = new Date(); if (storedTime.getTime() < currentTime.getTime()) { localStorage.setItem("inst_comm_like_dismiss", "-1"); } } else { createToolTip(likeButton, likeButtonLink); const toolTip = document.querySelector('.like-button-tooltip'); const toolTipClose = document.querySelector('.like-button-tooltip-close'); const observer = new IntersectionObserver(entries => { entries.forEach(entry => { if (entry.isIntersecting) { toolTip.style.display = 'block'; setTimeout(() => { toolTip.style.opacity = '1'; }, 2000); // toolTip.style.animationName = 'toolTipFlash'; // Stop observing once elementOne is visible observer.unobserve(likeButton); } }); }); // Start observing elementTwo observer.observe(likeButton); likeButtonLink.addEventListener('click', () => { toolTip.style.display = 'none'; }); if (toolTipClose) { toolTipClose.addEventListener("click", function () { const now = new Date(); const fourteenDays = new Date(now.getTime() + 14 * 24 * 60 * 60 * 1000); // Adding 24 hours in milliseconds const epochTime = fourteenDays.getTime(); // Getting the epoch time in milliseconds localStorage.setItem("inst_comm_like_dismiss", epochTime); toolTip.style.display = 'none'; }); } setTimeout(() => { toolTip.style.opacity = '0'; setTimeout(() => { toolTip.style.display = 'none'; }, 500); // Fade out duration (0.5 seconds) + delay (0.5 seconds) = 1 second }, 15000); // Hide after 10 seconds (including 2-second fade-in delay) } });

I cannot log in to canvas.

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I cannot log in to canvas. (14)

angelv

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‎08-04-202206:41 AM

When I clicked to log in, it takes me to the DOE main landing page.

What do I do?

Solved!Go to Solution.

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I cannot log in to canvas. (16)katiehamilton

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‎08-04-202212:58 PM

Hello@angelv!

Thank you for reaching out to us in the Community!

I'm sorry to hear that you are experiencing difficulties logging into Canvas! I am going to recommend that you reach out to Canvas Support through your school's designated phone and chat options. Our Support team can help you determine why you are unable to login and can help you find a resolution.

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I cannot log in to canvas. (17)

I cannot log in to canvas. (18)katiehamilton

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‎08-04-202212:58 PM

Hello@angelv!

Thank you for reaching out to us in the Community!

I'm sorry to hear that you are experiencing difficulties logging into Canvas! I am going to recommend that you reach out to Canvas Support through your school's designated phone and chat options. Our Support team can help you determine why you are unable to login and can help you find a resolution.

This reply answered my question

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I cannot log in to canvas. (19)

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I cannot log in to canvas. (2024)

FAQs

Why is my Canvas not letting me log in? ›

Verify Username & Password

If you use more than one Canvas URL, make sure you are using the correct login and password for each Canvas URL. If your login and password were given to you from your institution and you are having trouble logging in, please contact your institution.

Why is Canvas not accepting my password? ›

If you have already changed your password and you are still unable to login try using a different browser, see Canvas' Browser Requirements. You may need to clear your cache, you may have an old password stored. See How to Clear Cache on a Mac, or How to Clear Cache on a PC.

Why is my Canvas not working? ›

It is possible that the browser is not compatible with Canvas. If you have the same issue, try another computer. Sometimes your browser's Cache needs to be cleared, especially if you changed your password recently or if you bookmark the Canvas Login page.

How does a student reset their Canvas password if they are unable to log in? ›

If you created your own Canvas account, you can reset your password through a link in the password request email. If your login credentials were provided to you by your institution, you may not be able to reset your Canvas password on your own.

Why is Canvas saying invalid username or password? ›

If you are receiving this error the first time you log in to Canvas, it may be the type of username that you are logging in with. Canvas uses a username, not an email address, for logins. Try typing in everything before the @cgi.edu as the username.

Why is my access denied on Canvas? ›

1. You are clicking on a link to an item (e.g., Quiz, Assignment, Discussion..) that isn't published (visible to students). 2. There was an error in the copy of content from one term to the next and the item you are trying to access is still referencing the past course (which you don't have access to view).

Why can't i access my classes on Canvas? ›

If a course is greyed out and you cannot click on it, the course may not have started yet, or it's not published by the instructor. You can also customize your Dashboard to show classes you'd like. Note: Classes that are physically hosted on one of our campuses may or may not utilize their course website.

How do I unlock my Canvas account? ›

Authenticate with your password or security questions. Click “Send a link to reset your password.” You will receive an e-mail containing a link to reset your password.

How do I log into Canvas without password? ›

If you set up your own Canvas account, go to "Login" and click on the "Forgot Password?" link. Enter the login information associated with your Canvas account and click the "Request Password" button.

How do I login to Canvas as a student? ›

To log in, enter your credentials (or login information) which may display as your email address, username, or login ID [1] and password [2]. Then click the Login link [3]. If needed and depending on your institution's settings, you may be able to reset your password by clicking the Forgot Password link [4].

Why does Canvas never load? ›

Clear Cache and Cookies

At times the loading issue is caused by something that is stored in the cache and/or cookies. Thus, users can try clearing the cache and cookies to see if that resolves the loading issue. How do I clear my browser cache and cookies?

How do I reset my Canvas? ›

In the "Settings" sidebar at the right, select Delete All Course Content. You will be prompted to confirm. To proceed, choose Reset Course Content.

How long does Canvas lock you out? ›

Three (3) unsuccessful log in attempts will lock your account for 15 minutes. Accounts will automatically unlock 15 minutes after the last log in attempt.

Do Canvas passwords expire? ›

Student passwords expire annually. Faculty and staff passwords expire every 120 days, unless your are using Duo. If your password has expired, you will not be able to login to Canvas or other EWU online services.

Why is there a lock on my Canvas class? ›

Students see a lock instead of their total grade in Canvas because the instructor has disabled this feature. This does not lock the course; students should contact their instructor for grade information.

Why won't Canva log me in? ›

This usually happens because of pop-up blockers. To fix this, disable any pop-up blockers and then try logging in again. You can also try logging in using a different browser. Learn about our supported browsers.

Why can't i access my class on Canvas? ›

If a course is greyed out and you cannot click on it, the course may not have started yet, or it's not published by the instructor. You can also customize your Dashboard to show classes you'd like. Note: Classes that are physically hosted on one of our campuses may or may not utilize their course website.

Why isn't Canvas working on Chrome? ›

Clear Cache and Cookies

At times the loading issue is caused by something that is stored in the cache and/or cookies. Thus, users can try clearing the cache and cookies to see if that resolves the loading issue.

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